Self-service server change management

ABSTRACT

A self-service experience for a change requester is provided. Authorized endpoint changes are identified along with corresponding change types. Resource attributes are identified and corresponding parameters of the resources are changed according to change window requirements. Where the changes comply with business policies, the changes are executed.

BACKGROUND

The present invention relates generally to the field of servermanagement, and more particularly to server change management.

In general, server change management involves employing standardizedmethods and procedures for efficient handling of all changes. A changerefers to an event that results in a new status of one or moreconfiguration items. Specifically, a change means the addition,modification, or removal of configuration items. A change management mayinclude a change request (e.g., a form, used to record details of therequest for a change, is sent as an input to the change management by achange requestor); and/or a change schedule (e.g., a schedule thatcontains details of forthcoming changes and references to historicaldata).

Changes are required to be cost-effective and enhance business processeswith a minimum risk to IT (information technology) infrastructure.Strict change management procedures have been established to comply withstandards such as ITIL (information technology infrastructure library),to ensure that server configuration changes are properly authorized andperformed by people with the required knowledge and skills. The primarygoals of change management include: (i) minimal disruption of services(e.g., to minimize risk of server or application failure due to humanerror); (ii) reduction in back-out activities; and/or (iii) economic useof resources involved in the change.

Oftentimes, a systems management approach involves change management atvarious nodes, or endpoints (also referred to as managed endpoints). IBMEndpoint Manager is one example of a systems management software productthat manages large groups of computers. (Note: the term(s) “IBM” and/or“Endpoint Manager” may be subject to trademark rights in variousjurisdictions throughout the world and are used here only in referenceto the products or services properly denominated by the marks to theextent that such trademark rights may exist.) Systems management refersto enterprise-wide administration of distributed systems includingcomputer systems. Systems management is often influenced by networkmanagement initiatives in telecommunications.

SUMMARY

According to an aspect of the present invention, there is a method,computer program product and/or system for performing server changemanagement, that performs the following operations (not necessarily inthe following order): receiving a change request made by a requester,the requester having an identity corresponding to an authorization, withrespect to server changes, to only request changes for a set ofendpoints associated with an application, the set of endpoints beingwithin an enterprise system having managed endpoints; identifyingcertain endpoints of the set of endpoints, the certain endpoints beingavailable to the requester according to the authorization for making therequested change, the certain endpoints including a first endpoint;identifying from within a set of possible change types, a subset ofchange types including a first change type that may be performed on thefirst endpoint based on a governing policy; retrieving a set of resourceattributes of the first endpoint based on the first change type, the setof resource attributes being the names and characteristics of the firstendpoint; determining a set of change parameters for the set of resourceattributes, the set of change parameters being adjustable valuesassociated with the set of resource attributes; identifying changewindow requirements for the first change type based on the set of changeparameters; evaluating compliance of the set of change parameters with aset of business policies; determining that the first change type is asafe change capable of being performed outside of a change window;executing the change request on the first endpoint without regard forthe change window; and returning to the requester an execution result ofthe change request.

BRIEF DESCRIPTION OF THE DRAWINGS

FIG. 1 depicts a cloud computing node used in a first embodiment of asystem according to the present invention;

FIG. 2 depicts an embodiment of a cloud computing environment (alsocalled the “first embodiment system”) according to the presentinvention;

FIG. 3 depicts abstraction model layers used in the first embodimentsystem;

FIG. 4 is a flowchart showing a first embodiment method performed, atleast in part, by the first embodiment system;

FIG. 5 is a block diagram showing a machine logic (for example,software) portion of the first embodiment system;

FIG. 6 is a logical diagram of an illustrative system according to oneembodiment of the present invention; and

FIG. 7 is a flowchart showing a second embodiment method performed, atleast in part, by the illustrative system.

DETAILED DESCRIPTION

A method, system, and program product is provided to eliminate many ofthe manual steps in a server change management process, creating aself-service experience for a change requester. The method mayautomatically retrieve the current state of a server; constrain therequested change to a valid, feasible specification; verify that therequested change is compliant with business policies; implement thechanges automatically; and develop a knowledge base of automated changerisk that is used to modify the change management business process byidentifying safe changes that can be performed outside of change windowsand/or during change freezes. The method can be applied to changes tophysical servers, virtual servers, and servers in a cloud environment.This Detailed Description section is divided into the followingsub-sections: (i) The Hardware and Software Environment; (ii) ExampleEmbodiment; (iii) Further Comments and/or Embodiments; and (iv)Definitions.

I. The Hardware and Software Environment

The present invention may be a system, a method, and/or a computerprogram product. The computer program product may include a computerreadable storage medium (or media) having computer readable programinstructions thereon for causing a processor to carry out aspects of thepresent invention.

The computer readable storage medium can be a tangible device that canretain and store instructions for use by an instruction executiondevice. The computer readable storage medium may be, for example, but isnot limited to, an electronic storage device, a magnetic storage device,an optical storage device, an electromagnetic storage device, asemiconductor storage device, or any suitable combination of theforegoing. A non-exhaustive list of more specific examples of thecomputer readable storage medium includes the following: a portablecomputer diskette, a hard disk, a random access memory (RAM), aread-only memory (ROM), an erasable programmable read-only memory (EPROMor Flash memory), a static random access memory (SRAM), a portablecompact disc read-only memory (CD-ROM), a digital versatile disk (DVD),a memory stick, a floppy disk, a mechanically encoded device such aspunch-cards or raised structures in a groove having instructionsrecorded thereon, and any suitable combination of the foregoing. Acomputer readable storage medium, as used herein, is not to be construedas being transitory signals per se, such as radio waves or other freelypropagating electromagnetic waves, electromagnetic waves propagatingthrough a waveguide or other transmission media (e.g., light pulsespassing through a fiber-optic cable), or electrical signals transmittedthrough a wire.

Computer readable program instructions described herein can bedownloaded to respective computing/processing devices from a computerreadable storage medium or to an external computer or external storagedevice via a network, for example, the Internet, a local area network, awide area network and/or a wireless network. The network may comprisecopper transmission cables, optical transmission fibers, wirelesstransmission, routers, firewalls, switches, gateway computers and/oredge servers. A network adapter card or network interface in eachcomputing/processing device receives computer readable programinstructions from the network and forwards the computer readable programinstructions for storage in a computer readable storage medium withinthe respective computing/processing device.

Computer readable program instructions for carrying out operations ofthe present invention may be assembler instructions,instruction-set-architecture (ISA) instructions, machine instructions,machine dependent instructions, microcode, firmware instructions,state-setting data, or either source code or object code written in anycombination of one or more programming languages, including an objectoriented programming language such as Smalltalk, C++ or the like, andconventional procedural programming languages, such as the “C”programming language or similar programming languages. The computerreadable program instructions may execute entirely on the user'scomputer, partly on the user's computer, as a stand-alone softwarepackage, partly on the user's computer and partly on a remote computeror entirely on the remote computer or server. In the latter scenario,the remote computer may be connected to the user's computer through anytype of network, including a local area network (LAN) or a wide areanetwork (WAN), or the connection may be made to an external computer(for example, through the Internet using an Internet Service Provider).In some embodiments, electronic circuitry including, for example,programmable logic circuitry, field-programmable gate arrays (FPGA), orprogrammable logic arrays (PLA) may execute the computer readableprogram instructions by utilizing state information of the computerreadable program instructions to personalize the electronic circuitry,in order to perform aspects of the present invention.

Aspects of the present invention are described herein with reference toflowchart illustrations and/or block diagrams of methods, apparatus(systems), and computer program products according to embodiments of theinvention. It will be understood that each block of the flowchartillustrations and/or block diagrams, and combinations of blocks in theflowchart illustrations and/or block diagrams, can be implemented bycomputer readable program instructions.

These computer readable program instructions may be provided to aprocessor of a general purpose computer, special purpose computer, orother programmable data processing apparatus to produce a machine, suchthat the instructions, which execute via the processor of the computeror other programmable data processing apparatus, create means forimplementing the functions/acts specified in the flowchart and/or blockdiagram block or blocks. These computer readable program instructionsmay also be stored in a computer readable storage medium that can directa computer, a programmable data processing apparatus, and/or otherdevices to function in a particular manner, such that the computerreadable storage medium having instructions stored therein comprises anarticle of manufacture including instructions which implement aspects ofthe function/act specified in the flowchart and/or block diagram blockor blocks.

The computer readable program instructions may also be loaded onto acomputer, other programmable data processing apparatus, or other deviceto cause a series of operational steps to be performed on the computer,other programmable apparatus or other device to produce a computerimplemented process, such that the instructions which execute on thecomputer, other programmable apparatus, or other device implement thefunctions/acts specified in the flowchart and/or block diagram block orblocks.

The flowchart and block diagrams in the Figures illustrate thearchitecture, functionality, and operation of possible implementationsof systems, methods, and computer program products according to variousembodiments of the present invention. In this regard, each block in theflowchart or block diagrams may represent a module, segment, or portionof instructions, which comprises one or more executable instructions forimplementing the specified logical function(s). In some alternativeimplementations, the functions noted in the block may occur out of theorder noted in the figures. For example, two blocks shown in successionmay, in fact, be executed substantially concurrently, or the blocks maysometimes be executed in the reverse order, depending upon thefunctionality involved. It will also be noted that each block of theblock diagrams and/or flowchart illustration, and combinations of blocksin the block diagrams and/or flowchart illustration, can be implementedby special purpose hardware-based systems that perform the specifiedfunctions or acts or carry out combinations of special purpose hardwareand computer instructions.

It is understood in advance that although this disclosure includes adetailed description on cloud computing, implementation of the teachingsrecited herein are not limited to a cloud computing environment. Rather,embodiments of the present invention are capable of being implemented inconjunction with any other type of computing environment now known orlater developed.

Cloud computing is a model of service delivery for enabling convenient,on-demand network access to a shared pool of configurable computingresources (e.g. networks, network bandwidth, servers, processing,memory, storage, applications, virtual machines, and services) that canbe rapidly provisioned and released with minimal management effort orinteraction with a provider of the service. This cloud model may includeat least five characteristics, at least three service models, and atleast four deployment models.

Characteristics are as follows:

On-demand self-service: a cloud consumer can unilaterally provisioncomputing capabilities, such as server time and network storage, asneeded automatically without requiring human interaction with theservice's provider.

Broad network access: capabilities are available over a network andaccessed through standard mechanisms that promote use by heterogeneousthin or thick client platforms (e.g., mobile phones, laptops, and PDAs).

Resource pooling: the provider's computing resources are pooled to servemultiple consumers using a multi-tenant model, with different physicaland virtual resources dynamically assigned and reassigned according todemand. There is a sense of location independence in that the consumergenerally has no control or knowledge over the exact location of theprovided resources but may be able to specify location at a higher levelof abstraction (e.g., country, state, or datacenter).

Rapid elasticity: capabilities can be rapidly and elasticallyprovisioned, in some cases automatically, to quickly scale out andrapidly released to quickly scale in. To the consumer, the capabilitiesavailable for provisioning often appear to be unlimited and can bepurchased in any quantity at any time.

Measured service: cloud systems automatically control and optimizeresource use by leveraging a metering capability at some level ofabstraction appropriate to the type of service (e.g., storage,processing, bandwidth, and active user accounts). Resource usage can bemonitored, controlled, and reported providing transparency for both theprovider and consumer of the utilized service.

Service Models are as follows:

Software as a Service (SaaS): the capability provided to the consumer isto use the provider's applications running on a cloud infrastructure.The applications are accessible from various client devices through athin client interface such as a web browser (e.g., web-based email). Theconsumer does not manage or control the underlying cloud infrastructureincluding network, servers, operating systems, storage, or evenindividual application capabilities, with the possible exception oflimited user-specific application configuration settings.

Platform as a Service (PaaS): the capability provided to the consumer isto deploy onto the cloud infrastructure consumer-created or acquiredapplications created using programming languages and tools supported bythe provider. The consumer does not manage or control the underlyingcloud infrastructure including networks, servers, operating systems, orstorage, but has control over the deployed applications and possiblyapplication hosting environment configurations.

Infrastructure as a Service (IaaS): the capability provided to theconsumer is to provision processing, storage, networks, and otherfundamental computing resources where the consumer is able to deploy andrun arbitrary software, which can include operating systems andapplications. The consumer does not manage or control the underlyingcloud infrastructure but has control over operating systems, storage,deployed applications, and possibly limited control of select networkingcomponents (e.g., host firewalls).

Deployment Models are as follows:

Private cloud: the cloud infrastructure is operated solely for anorganization. It may be managed by the organization or a third party andmay exist on-premises or off-premises.

Community cloud: the cloud infrastructure is shared by severalorganizations and supports a specific community that has shared concerns(e.g., mission, security requirements, policy, and complianceconsiderations). It may be managed by the organizations or a third partyand may exist on-premises or off-premises.

Public cloud: the cloud infrastructure is made available to the generalpublic or a large industry group and is owned by an organization sellingcloud services.

Hybrid cloud: the cloud infrastructure is a composition of two or moreclouds (private, community, or public) that remain unique entities butare bound together by standardized or proprietary technology thatenables data and application portability (e.g., cloud bursting forload-balancing between clouds).

A cloud computing environment is service oriented with a focus onstatelessness, low coupling, modularity, and semantic interoperability.At the heart of cloud computing is an infrastructure comprising anetwork of interconnected nodes.

Referring now to FIG. 1, a schematic of an example of a cloud computingnode is shown. Cloud computing node 10 is only one example of a suitablecloud computing node and is not intended to suggest any limitation as tothe scope of use or functionality of embodiments of the inventiondescribed herein. Regardless, cloud computing node 10 is capable ofbeing implemented and/or performing any of the functionality set forthhereinabove.

In cloud computing node 10 there is a computer system/server 12, whichis operational with numerous other general purpose or special purposecomputing system environments or configurations. Examples of well-knowncomputing systems, environments, and/or configurations that may besuitable for use with computer system/server 12 include, but are notlimited to, personal computer systems, server computer systems, thinclients, thick clients, handheld or laptop devices, multiprocessorsystems, microprocessor-based systems, set top boxes, programmableconsumer electronics, network PCs, minicomputer systems, mainframecomputer systems, and distributed cloud computing environments thatinclude any of the above systems or devices, and the like.

Computer system/server 12 may be described in the general context ofcomputer system executable instructions, such as program modules, beingexecuted by a computer system. Generally, program modules may includeroutines, programs, objects, components, logic, data structures, and soon that perform particular tasks or implement particular abstract datatypes. Computer system/server 12 may be practiced in distributed cloudcomputing environments where tasks are performed by remote processingdevices that are linked through a communications network. In adistributed cloud computing environment, program modules may be locatedin both local and remote computer system storage media including memorystorage devices.

As shown in FIG. 1, computer system/server 12 in cloud computing node 10is shown in the form of a general-purpose computing device. Thecomponents of computer system/server 12 may include, but are not limitedto, one or more processors or processing units 16, a system memory 28,and a bus 18 that couples various system components including systemmemory 28 to processor 16.

Bus 18 represents one or more of any of several types of bus structures,including a memory bus or memory controller, a peripheral bus, anaccelerated graphics port, and a processor or local bus using any of avariety of bus architectures. By way of example, and not limitation,such architectures include Industry Standard Architecture (ISA) bus,Micro Channel Architecture (MCA) bus, Enhanced ISA (EISA) bus, VideoElectronics Standards Association (VESA) local bus, and PeripheralComponent Interconnect (PCI) bus.

Computer system/server 12 typically includes a variety of computersystem readable media. Such media may be any available media that isaccessible by computer system/server 12, and it includes both volatileand non-volatile media, removable and non-removable media.

System memory 28 can include computer system readable media in the formof volatile memory, such as random access memory (RAM) 30 and/or cachememory 32. Computer system/server 12 may further include otherremovable/non-removable, volatile/non-volatile computer system storagemedia. By way of example only, storage system 34 can be provided forreading from and writing to a non-removable, non-volatile magnetic media(not shown and typically called a “hard drive”). Although not shown, amagnetic disk drive for reading from and writing to a removable,non-volatile magnetic disk (e.g., a “floppy disk”), and an optical diskdrive for reading from or writing to a removable, non-volatile opticaldisk such as a CD-ROM, DVD-ROM or other optical media can be provided.In such instances, each can be connected to bus 18 by one or more datamedia interfaces. As will be further depicted and described below,memory 28 may include at least one program product having a set (e.g.,at least one) of program modules that are configured to carry out thefunctions of embodiments of the invention.

Program/utility 40, having a set (at least one) of program modules 42,may be stored in memory 28 by way of example, and not limitation, aswell as an operating system, one or more application programs, otherprogram modules, and program data. Each of the operating system, one ormore application programs, other program modules, and program data orsome combination thereof, may include an implementation of a networkingenvironment. Program modules 42 generally carry out the functions and/ormethodologies of embodiments of the invention as described herein.

Computer system/server 12 may also communicate with one or more externaldevices 14 such as a keyboard, a pointing device, a display 24, etc.;one or more devices that enable a user to interact with computersystem/server 12; and/or any devices (e.g., network card, modem, etc.)that enable computer system/server 12 to communicate with one or moreother computing devices. Such communication can occur via Input/Output(I/O) interfaces 22. Still yet, computer system/server 12 cancommunicate with one or more networks such as a local area network(LAN), a general wide area network (WAN), and/or a public network (e.g.,the Internet) via network adapter 20. As depicted, network adapter 20communicates with the other components of computer system/server 12 viabus 18. It should be understood that although not shown, other hardwareand/or software components could be used in conjunction with computersystem/server 12. Examples include, but are not limited to: microcode,device drivers, redundant processing units, external disk drive arrays,RAID systems, tape drives, and data archival storage systems, etc.

Referring now to FIG. 2, illustrative cloud computing environment 50 isdepicted. As shown, cloud computing environment 50 comprises one or morecloud computing nodes 10 with which local computing devices used bycloud consumers, such as, for example, personal digital assistant (PDA)or cellular telephone 54A, desktop computer 54B, laptop computer 54C,and/or automobile computer system 54N may communicate. Nodes 10 maycommunicate with one another. They may be grouped (not shown) physicallyor virtually, in one or more networks, such as Private, Community,Public, or Hybrid clouds as described hereinabove, or a combinationthereof. This allows cloud computing environment 50 to offerinfrastructure, platforms and/or software as services for which a cloudconsumer does not need to maintain resources on a local computingdevice. It is understood that the types of computing devices 54A-N shownin FIG. 2 are intended to be illustrative only and that computing nodes10 and cloud computing environment 50 can communicate with any type ofcomputerized device over any type of network and/or network addressableconnection (e.g., using a web browser).

Referring now to FIG. 3, a set of functional abstraction layers providedby cloud computing environment 50 (FIG. 2) is shown. It should beunderstood in advance that the components, layers, and functions shownin FIG. 3 are intended to be illustrative only and embodiments of theinvention are not limited thereto. As depicted, the following layers andcorresponding functions are provided:

Hardware and software layer 60 includes hardware and softwarecomponents. Examples of hardware components include mainframes; RISC(Reduced Instruction Set Computer) architecture based servers; storagedevices; networks and networking components. In some embodimentssoftware components include network application server software.

Virtualization layer 62 provides an abstraction layer from which thefollowing examples of virtual entities may be provided: virtual servers;virtual storage; virtual networks, including virtual private networks;virtual applications and operating systems; and virtual clients.

In one example, management layer 64 may provide the functions describedbelow. Resource provisioning provides dynamic procurement of computingresources and other resources that are utilized to perform tasks withinthe cloud computing environment. Metering and Pricing provide costtracking as resources are utilized within the cloud computingenvironment, and billing or invoicing for consumption of theseresources. In one example, these resources may comprise applicationsoftware licenses. Security provides identity verification for cloudconsumers and tasks, as well as protection for data and other resources.User portal provides access to the cloud computing environment forconsumers and system administrators. Service level management providescloud computing resource allocation and management such that requiredservice levels are met. Service Level Agreement (SLA) planning andfulfillment provide pre-arrangement for, and procurement of, cloudcomputing resources for which a future requirement is anticipated inaccordance with an SLA.

Workloads layer 66 provides examples of functionality for which thecloud computing environment may be utilized. Examples of workloads andfunctions which may be provided from this layer include: mapping andnavigation; software development and lifecycle management; virtualclassroom education delivery; data analytics processing; transactionprocessing; and functionality according to the present invention (seefunction block 66 a) as will be discussed in detail, below, in thefollowing sub-sections of this Detailed description section.

The programs described herein are identified based upon the applicationfor which they are implemented in a specific embodiment of theinvention. However, it should be appreciated that any particular programnomenclature herein is used merely for convenience, and thus theinvention should not be limited to use solely in any specificapplication identified and/or implied by such nomenclature.

The descriptions of the various embodiments of the present inventionhave been presented for purposes of illustration, but are not intendedto be exhaustive or limited to the embodiments disclosed. Manymodifications and variations will be apparent to those of ordinary skillin the art without departing from the scope and spirit of the describedembodiments. The terminology used herein was chosen to best explain theprinciples of the embodiments, the practical application or technicalimprovement over technologies found in the marketplace, or to enableothers of ordinary skill in the art to understand the embodimentsdisclosed herein.

II. Example Embodiment

In many data centers, server change management is a manual process thatis subject to long delays and high costs. Although the conventionalprocess keeps risk low, it does so at the expense of responsiveness tochange requirements and labor cost.

A recent analysis of change tickets showed that the average time betweena request for a change and completion of the change is over 14 days. Oneof the reasons for this delay is the need for multiple handoffs betweendifferent people. The change requester is typically an applicationowner, who has neither the technical skill nor the securityauthorization to perform the change. As a result, the request must bedispatched to a technician for implementation. In addition, there areusually business policies that govern the types of changes that arepermitted, and these policies are enforced through a series of approvalsteps by human users. Additional common contributors to delays are theneed to perform many types of changes: (i) only during “change windows,”when users understand that applications may be temporarily unavailable,and during which errors made by the technician implementing the changecan be corrected, and/or (ii) only outside of “change freezes,” when allrisk of failure of critical applications must be avoided.

Some embodiments of the present invention are directed to an automatedserver change management system managing a set of managed endpoints. Theautomated server change management system allows a user with no priorknowledge about system administration, or about the underlyingconfiguration management system, to make changes that are technicallycorrect and are run in the appropriate change window, while complyingwith the business policies in place.

In some embodiments of the present invention, an execution engine and abusiness rules validator automatically check, for each change request,whether it is technically feasible, and whether it complies with apre-defined set of business policies. The set of policies against whichthe change request is validated depends on the resource type(s) affectedby the change. Further, the validation process determines if therequested change can run immediately, or it needs to wait for anappropriate change window.

In some embodiments, a business process manager schedules for execution(immediately or in a change window) all the changes that are validatedautomatically. The execution process, according to some embodiments ofthe present invention, consists of three steps: (i) invoking theappropriate script to make the change; (ii) recording the usage of thatscript, and (iii) updating the model of the managed endpoint to includethe changes made by the current request in its desired state.

In some embodiments, the business process manager routes for approvaleach change that is not automatically approved (e.g., because itviolates one or several business policies). When a member in theapprovers group manually grants the requested policy exceptions, thebusiness process manager proceeds to execute the change request. Furtherthe business process manager ensures that the change request is added tothe desired state of the endpoint model.

In some embodiments, an underlying configuration management sub-systemor engine runs periodically on each managed endpoint to read its desiredstate and remediate any deviations from that desired state.

In some embodiments, during on boarding, the business process managerdetermines the owner of each managed endpoint. The owner of the endpointgives other people access to make manual changes on a particular server.Further, the access is granted for the entire server (e.g., user A isallowed to make changes to server S), or only for certain functions(e.g., user B is allowed to make changes to the file systems anddatabases on server S, while user C is allowed to make changes to theCPU, memory, and the web servers on server S).

FIG. 4 shows flowchart 250 depicting a method according to the presentinvention. FIG. 5 shows program 300 for performing at least some of themethod operations of flowchart 250. This method and associated softwarewill now be discussed, over the course of the following paragraphs, withextensive reference to FIG. 4 (for the method operation blocks) and FIG.5 (for the software blocks). One physical location where program 300 ofFIG. 5 may be stored is in storage block 60 a (see FIG. 3).

Processing begins at step S255, where change module (“mod”) 355 receivesa change request or a change schedule. In this example, a change requestproposes an update to an existing software package. The update does notrequire a restart of the affected software applications, but may be madeduring runtime without interruption. The update requires an additional100 Mb of data storage.

Processing proceeds to step S260, where feasibility mod 360 determinesthe technical feasibility of making the requested change, received atstep S255. In this example, the feasibility mod determines the availablestorage in each of the managed computing nodes, such as node 10 (FIG.1). Upon determining that each node targeted for the requested changehas sufficient storage, the feasibility mod authorizes the change. Wherestorage or other technical criteria are not met, feasibility mod reportsto a system administrator that the change request cannot be satisfieddue to particular technical reasons. As discussed in more detail below,in Section III of this Detailed Description, reporting actions andsubsequent approvals may be handled in various ways. In this example, areceipt of a change request and subsequent automated execution of thechange request is presented. Alternatively, various administrativeinputs override or modify technical and/or policy-based limitationsencountered by this automated process.

Processing proceeds to step S265, where window mod 365 determineswhether the change proposed in step S255 requires a particular changewindow for execution. That is, some changes require that theapplications being updated are temporarily unavailable to users. In thisexample, the application does not require a restart. Where a restart isrequired, or other change window must be established, the window modreports that a change window is required. Reporting is performed invarious ways, but the end result is that an administrator must schedulea change window for the requested change to execute. Detailed discussionof this alternative scenario is found below in Section III of thisDetailed Description.

Processing proceeds to step S270, where compliance mod 370 determineswhether the proposed change, or change schedule, complies with existingpolicy. For example, the application to be updated may not be anauthorized application, therefore, an update would not comply with thepolicy. Further, the particular update may not comply with one ofvarious security or configuration policies established by the systemowner(s). In this example, the application is authorized and the updateis not flagged as any threat or otherwise discouraged by policy. Wherepolicy concerns arise, a report is generated and appropriatepolicy-makers are contacted regarding the proposed change. The aspect ofpolicy-based rejection of the requested change is discussed in moredetail below, in Section III of this Detailed Description.

Processing proceeds to step S275, where execution mod 375 executes theproposed change during the appropriate change window, as-required. Inthis example, there is no required change window, so the execution isperformed immediately and automatically. Alternatively, the executionmod waits for authorization of the change by a system administrator.Alternatively, the execution mod awaits a particular time designated asthe change window for executing the change requested in step S255.

III. Further Comments and/or Embodiments

Referring now to FIG. 6, a logical diagram of illustrative system 600according to one embodiment of the present invention is depicted. Asshown, system 600 comprises change requester 602; change approver 604;business process manager 606; execution engine 608; execution agent 609;business rule engine 610; user authentication/authorization 612;endpoint inventory 614; business policies 616; infrastructure metadata618; configuration manager 620; script repository 622; endpointconfiguration repository 624; managed endpoints 626; and hypervisor 628.Change requester 402 and change approver 404 may be, for example, localcomputing devices used in a local area network (LAN), or in a cloudcomputing environment. The devices may be, for example, a personaldigital assistant (PDA), a cellular telephone, a desktop computer, alaptop computer, and/or an automobile computer system. The remainingcomponents of system 600 may be, for example, one or more cloudcomputing nodes, such as node 10 (FIG. 1).

FIG. 7 shows flowchart 700 depicting a method performed, at least inpart, by illustrative system 600. This method and associated softwarewill now be discussed, over the course of the following paragraphs, withextensive reference to FIG. 7 (for the method operation blocks) and FIG.6 (for the software blocks).

Once the change type is selected, the business process manager invokesthe execution engine to retrieve from the configuration manager theendpoint resource attributes relevant to the change. For example, if therequest is for increasing the file system size, the business processmanager will retrieve for the endpoint the list of file systems andtheir characteristics.

Next the Requester is required to specify the details of the change. Inthe case of file system size, the Requester simply enters the desirednew file system size. The Business Process Manager invokes the ExecutionEngine to determine technical feasibility; e.g. whether there is enoughfree space on the storage device. If so, the Business Process Managerinvokes the Business Rules Engine to determine whether the request iscompliant with all business policies and whether the change typerequires a change window. If a change window is required, then thechange will be queued for execution during the next change window.

Either immediately, or upon start of a change window, Business ProcessManager determines, based on the type of change, whether any manualexecution steps are required. If so, a Change Executor is notified andthe Change Executor performs the required manual steps. After theExecutor indicates completion of manual steps, the Business ProcessManager invokes the Execution Engine to ascertain whether the changetype requires actions on the Hypervisor. If so, the Execution Enginesends instructions to the Hypervisor. The execution engine also sendsthe change parameters to the Configuration Manager. The Execution Enginealso invokes the change execution agent on the Managed Endpoint toretrieve the change script and parameters from the ConfigurationManager. The execution agent executes the requested change on theManaged Endpoint, and upon completion the Execution Engine initiates arefresh of configuration information from the Managed Endpoint, whichupdates the Endpoint Configuration Repository. Finally, the ExecutionEngine sends the change completion status to the Business ProcessManager, which notifies the Requester. (Note that some change types mayrequire multiple interleaved manual and automated steps, includingmanual steps after completion of all automated actions. Business ProcessManager coordinates such activities.)

If the change request is not compliant with business policies, BusinessProcess Manager routes the request to a Change Approver. The ChangeApprover views the details of the request by logging in to the BusinessProcess Manager. If the Approver indicates approval, the requestproceeds with the process flow. If approval is denied, the Requester isnotified and allowed to either modify the request or cancel it.

Now, with regard to the FIGS. 6 and 7 and the corresponding referencenumbers, processing begins at operation S702, where business processmanager module (“mod”) 606 receives a change request from a changerequester. In this example, business process manager 606 receives achange request from change requester 602. The change requester istypically an application owner who is responsible for the servers (i.e.,managed endpoints) that run the application. During the on-boardingprocess (i.e., a requester logs into a server), the requester is grantedauthorization to request changes for the endpoints associated with theapplication. The authentication process is performed by retrievingidentification information from user authentication/authorization 612 bybusiness process manager 606.

Processing proceeds to operation S704 where business process manager mod606 retrieves a list of managed endpoints 626 and selects an endpointfrom the list. In this example, upon logging into the business processmanager component, the change requester is shown a list of therequester's managed endpoints for which the requester can make changes.The list is retrieved by the business process manager based on theidentity and authorization of the requester from endpoint inventory 614.From such list, the requester select a target endpoint to which a changewill be made.

Processing proceeds to operation S706 where through business processmanager mod 606 the type of change to be made is selected. In thisexample, after the requester selects the endpoint that is the target ofthe change, the requester selects the type of change from a list ofavailable change types. The list of change types includes, but does notlimit to, changing the size of a file system, changing the number ofCPUs, and amount of memory.

Processing proceeds to operation S708, where business processor managermod 606 invokes execution engine mod 608 to retrieve relevant endpointconfiguration. In this exemplary embodiment, once the change type isselected, business process manager 606 invokes execution engine 608 toretrieve from configuration manager 620 the targeted endpoint resourceattributes relevant to the selected change type. Configuration managermod 620 accesses endpoint configuration repository 624 to obtain thetargeted endpoint resource attributes. For example, if the request isfor increasing the file system size, business process manager 606 willretrieve for the targeted endpoint the list of file systems and theircharacteristics.

Processing proceeds to operation S710, where execution engine mod 608requests the change requester specify the details of the change. Forexample, in the case of file system size, change requester 602 isrequired to enter specific parameters, e.g., a desired new file systemsize.

Processing proceeds to operation S712, where execution engine 608determines technical feasibility for the requested change. In thisexample, business process manager 606 invokes execution engine 608 toevaluate the change feasibility, e.g. whether there is enough free spaceon a storage device by accessing infrastructure metadata 618.

If “NO” is selected from operation S712, processing proceeds back tooperation S710 where execution engine mod 608 requests the changerequester specify again the details of the change.

If “YES” is selected from operation S712, processing proceeds tooperation S714 where business rule mod 610 evaluates change compliancewith business policies. Business rule engine 610 determines whether therequested change is compliant with all business policies, for example,by accessing business policies 616. Additionally, in some embodiments ofthe present invention, business rule engine 610 evaluates changeparameters including: (i) server ID, change type, resource type,resource name, attribute name, attribute old value, attribute new value,and dependency.

If “NO” is selected from operation S714, processing proceeds tooperation S716 where through business process manager mod 606 a changeapprover evaluates the requested change to decide whether to approve therequest. If the change request is not compliant with business policies,business process manager 606 routes the request to change approver 604.The change approver views the details of the request by logging in tothe business process manager. If the approver indicates approval, therequest proceeds with the process flow. If approval is denied, therequester is notified and allowed to either modify the request or cancelit. In this example, approval is granted.

If “YES” is selected from operation S714 or approval is granted fromoperation S716, processing proceeds to operation S718 where businessprocess manager mod 606 determines whether the change type requires achange window. If a change window is required, processing proceeds tooperation S720 where business process manager mod 606 queues the changefor execution during the next change window or until the end of currentchange freeze period.

If “NO” is selected from operation S718, or a change window starts orthe current change freeze period ends from operation S720, processingproceeds to operation S722, where business process manager mod 606determines, based on the type of change, whether any manual executionsteps are required. In this example, either immediately, or upon startof a change window, business process manager 606 determines, whether thechange requires manual operations. If manual execution steps based onthe change type is needed (i.e., “YES” is selected from operation S722),processing proceeds to operation S724 in which a change executor (notshown) is notified and the change executor performs the required manualsteps on the target endpoint (e.g., managed endpoints 426).Alternatively, change requester 602 or change approver 604 is the changeexecutor.

If “NO” is selected from operation S722, or upon completion of themanual steps from operation S724, processing proceeds to operation S726where execution engine mod 608 evaluates whether the change type needshypervisor operations. After the executor indicates completion of manualsteps, business process manager 606 invokes execution engine 608 toascertain whether the change type requires actions on the hypervisor. If“YES” is selected, processing proceeds to operation S728 where executionengine 608 sends instructions to the hypervisor, and then sends thechange parameters to configuration manager 620.

If “NO” is selected from operation S726 or upon completion of theactions on the hypervisor from operation S728, processing proceeds tooperation S730 where execution agent mod 609 executes changes on thetarget endpoint. In this example, execution engine 608 invokes changeexecution agent 609 on managed endpoints 626 (i.e., the target endpoint)to retrieve through configuration manager 620 the change script fromscript repository 622 and change parameters from endpoint configurationrepository 624. The execution agent executes the change on one ofmanaged endpoints 626.

Processing proceeds to operation S732 where execution engine mod 608retrieves configuration from the managed endpoints. In this example,upon completion execution engine 608 initiates a refresh ofconfiguration information from managed endpoints 626, which updatesendpoint configuration repository 624.

Processing ends at operation S734 where business process manager mod 606notifies the change requester of the change results. Execution engine608 sends the change completion status to business process manager 606,which notifies change requester 602.

Further, in some embodiments of the present invention, some change typesmay require multiple interleaved manual and automated steps, includingmanual steps after completion of all automated actions. In such cases,business process manager 606 coordinates such activities.

In some embodiments where changes that must be executed during a changewindow or outside of a change freeze are queued until the window opensor freeze ends, multiple changes may be aggregated in an optimizedfashion. This includes optimized sequencing of multiple changesscheduled for the same change window or for the end of a change freezeperiod. It may include removal of redundant or conflicting changes orsteps based on a variety of conditions, such as the time of requestsubmission, the role or identity of the submitter, and so forth.Further, it may include optimization of change sequence based on avariety of attributes, such as change type or explicit dependencies. Insome embodiments, an additional operation is incorporate where, forexample, business process manager mod 606 removes redundancies andoptimizes the operation sequence. This step may be performed followingoperation S722 in FIG. 7.

Further, the queue may contain multiple changes to the same resourceattributes and may be in conflict. An algorithm may be applied toresolve conflicts. For example, upon examination of the time of requestsubmission a decision is made to ignore all but the most recentlysubmitted change request. Alternatively, where one queued change requestis to change a file system size to 9 GB, but the latest request is tochange it to 13 GB, only the change to 13 GB would be executed, and thechange to 9 GB will be ignored.

Further, the queue may contain multiple interdependent changes. Forexample, installing a new software package may require increasing thesize of a file system. As another example, setting up an automaticservice may require installing the service software first. An algorithmmay be applied to sequence the requested changes by type. For example,it may apply all system resource changes first (e.g., memory, CPU, andstorage), followed by all software package installations, then followedby all software updates, lastly followed by all service configurations.

Further, the queue may contain multiple independent changes. Suchindependent changes may be scheduled to be executed in any order, or inparallel.

In some embodiments of the present invention, an ability to operate inconfiguration maintenance mode is provided. In this mode, any changesmade update a record of the desired configuration state of the managedendpoint that is stored, for example, in endpoint configurationrepository 624. A repository of scripts that are used to alterconfiguration parameters and establish the desired configuration ismaintained on, for example, script repository 622. The change executionagent on the managed endpoint runs periodically on a schedule to querythe configuration values on the managed endpoint, each time comparingthe actual configuration state of the managed endpoint with the desiredstate recorded, and automatically invoking appropriate scripts from thescript repository to return the managed endpoint to the desired state.Further, business policies are applied, for example, policies thatgovern whether a change that restores a desired value can be executedoutside of a change window or inside a change freeze. Discrepancies thatcannot be automatically reverted (e.g., because they require manualactivities or no script is available) are used to alert relevant usersto take action. The discrepancies may be due to unauthorized changes.Additionally, manual change steps executed also update the desiredstate, ensuring that they are not identified as discrepancies to preventautomatic reversal of manually executed changes. If desired, thebusiness process manager may enable or disable maintenance modeoperation, for example, based on change windows, freeze windows, andassociated business policies.

In some embodiments of the present invention, an ability to planresource capacity for future changes is provided. Such embodiments allowa change requester to request future changes and reserve resources. Forexample, a resource pool may be added to system 600 in FIG. 6 to store arepository of resources to maintain a schedule of projected resourceavailability, thus allowing a requester to schedule a future change,check for availability of resources on a scheduled date, and/or reserveresources for a change request. Resources may include memory, CPU,storage, and/or other devices. Further, the resource pool may alert arequester/server administrator of shortages of pooled resources atfuture times based on the new request and currently planned usage, thusenabling the server administrator to plan for augmenting resources inresource pools based on a predicted resource demand.

In some embodiments of the present invention, a system is provided tointegrate with a ticketing work order system, allowing automaticallyopening, updating, and/or closing of work tickets in legacy ticketingsystems. Many data centers have established work order systems thattrack all work performed on managed endpoints. Some embodiments can workwith established ticketing systems by automatically creating a newchange ticket when a requester submits a change request, automaticallyupdating ticket status as the request progresses through approval andexecution steps, and automatically updating ticket status to “complete”after the change has been fully executed. For example, some embodimentscan invoke application program interfaces (APIs) into a ticketing systemthat keeps official, centralized records of all work performed onendpoints. When a change request is submitted, an API is invoked thatcreates a new ticket, including all necessary change details. When therequest is automatically validated or manually approved, the invoked APIupdates the status of the ticket along with other information such asthe identity of the approver. When the change is completed, the invokedAPI updates the ticket status to “closed.” Further, systems in someembodiments may be used as a “back end” to implement changes if anestablished ticketing system is used for inputting change request inputand can pass change parameters to the embodied systems.

Some embodiments of the present invention provide for verifying andremediating a managed endpoint before a change is made. In suchembodiments, the endpoint configurations are compared with businesspolicies and automatically brought into compliance, if necessary, byinvoking scripts appropriate to changing the non-compliant attributes.

Some embodiments of the present invention provide an ability to performchanges required by auto-scaling services. An API is included that makeschange automation capability available to external callers includingcould computing auto-scaling services. An auto-scaling serviceautomatically adds or removes computing resources depending on actualusage. Integration of an auto-scaling service with some embodiments ofthe present invention provides a means of automatically executingchanges that are commonly received with the means of automaticallyexecuting human-requester-initiated changes. Such embodiments mayinclude provisioning new virtual machines through invocation of thehypervisor API, making this capability available to the auto-scalingservice as well as the capability to change resources allocated toexisting endpoints.

Some embodiments of the present invention recognize the following facts,potential problems and/or potential areas for improvement with respectto the current state of the art: (i) the responsiveness to changerequirements is poor with high labor cost; (ii) multiple handoffsbetween different people are needed; (iii) performing many types ofchanges is permitted only during “change windows;” and/or (iv) manytypes changes is performed only outside of “change freezes,” when allrisk of failure of critical applications must be avoided.

Some embodiments of the present invention may include one, or more, ofthe following features, characteristics and/or advantages: (i)eliminating the need for a technician to examine the server; (ii)eliminating the need for an approver to check the validity andfeasibility of the request; (iii) eliminating the need for an approverto evaluate the change against policies; (iv) eliminating the need for atechnician to type commands; and/or (v) developing a knowledge base ofautomated change risk that is used to modify the change managementbusiness process by identifying safe changes that can be performedoutside of change windows and/or during change freezes.

Further, some embodiments of the present invention may include one, ormore, of the following features, characteristics and/or advantages: (i)the ability to aggregate multiple changes in an optimized fashion; (ii)the ability to operate in configuration maintenance mode; (iii) theability to plan resource capacity for future changes; (iv) the abilityto integrate with a ticketing work order system; (v) the ability toverify and remediate an endpoint before a change; and/or (vi) theability to perform changes required by auto-scaling services.

Further, some embodiments of the present invention may include one, ormore, of the following features, characteristics and/or advantages: (i)enabling non-expert user to make server configuration changes (i.e.,self-service); (ii) using technical feasibility check to automate changeapproval; (iii) using business policy repository and business ruleengine to automate change approval; (iv) enabling business policyviolation via manual approval step; (v) enabling run-time modificationof change management policies; (vi) enabling region-, organization-,application-, or server-specific change management policies; (vii)executing changes on both managed endpoint and hypervisor for changesthat are larger than the scope of the endpoint itself; (viii)prohibiting execution of a change that affects a server resource forwhich a change is already pending execution.

IV. Definitions

Present invention: should not be taken as an absolute indication thatthe subject matter described by the term “present invention” is coveredby either the claims as they are filed, or by the claims that mayeventually issue after patent prosecution; while the term “presentinvention” is used to help the reader to get a general feel for whichdisclosures herein are believed to potentially be new, thisunderstanding, as indicated by use of the term “present invention,” istentative and provisional and subject to change over the course ofpatent prosecution as relevant information is developed and as theclaims are potentially amended.

Embodiment: see definition of “present invention” above—similar cautionsapply to the term “embodiment.”

and/or: inclusive or; for example, A, B “and/or” C means that at leastone of A or B or C is true and applicable.

User/subscriber: includes, but is not necessarily limited to, thefollowing: (i) a single individual human; (ii) an artificialintelligence entity with sufficient intelligence to act as a user orsubscriber; and/or (iii) a group of related users or subscribers.

Computer: any device with significant data processing and/or machinereadable instruction reading capabilities including, but not limited to:desktop computers, mainframe computers, laptop computers,field-programmable gate array (FPGA) based devices, smart phones,personal digital assistants (PDAs), body-mounted or inserted computers,embedded device style computers, application-specific integrated circuit(ASIC) based devices.

What is claimed is:
 1. A computer-implemented method for performingserver change management, the method comprising: receiving a changerequest made by a requester, the requester having an identitycorresponding to an authorization, with respect to server changes, toonly request changes for a set of endpoints associated with anapplication, the set of endpoints being within an enterprise systemhaving managed endpoints; identifying certain endpoints of the set ofendpoints that will be changed according to the change request, thecertain endpoints being available to the requester according to theauthorization for making the requested change, the certain endpointsincluding a first endpoint; identifying from within a set of possiblechange types, a subset of change types including a first change typethat may be performed on the first endpoint based on a governing policy;retrieving a set of resource attributes of the first endpoint based onthe first change type, the set of resource attributes being the namesand characteristics of the first endpoint; determining a set of changeparameters for the set of resource attributes, the set of changeparameters being adjustable values associated with the set of resourceattributes; identifying change window requirements for the first changetype based on the set of change parameters; evaluating compliance of theset of change parameters with a set of business policies; determiningthat the first change type is a safe change capable of being performedoutside of a change window; executing the change request on the firstendpoint without regard for the change window; and returning to therequester an execution result of the change request.
 2. Thecomputer-implemented method of claim 1, further comprising: routing thechange request to a change approver for approving the change request. 3.The computer-implemented method of claim 1, further comprising:sequencing the change request for execution in compliance with a changefreeze period.
 4. The computer-implemented method of claim 1, furthercomprising: determining that a set of manual execution steps is requiredto execute the requested change according to the first change type andthe set of change parameters for the set of resource attributes; routingthe change request to a change executor for performing the set of manualexecution steps; responsive to completion of the set of manual executionsteps, determining a set of actions to be executed to complete thechange request; and executing the set of actions.
 5. Thecomputer-implemented method of claim 1, further comprising: determiningthat a hypervisor operation is required to execute the change requestwhen a scope of the change request applies to more than just the firstendpoint within the computer system; and sending a set of instructionsto a hypervisor for the hypervisor operation.
 6. Thecomputer-implemented method of claim 1, further comprising: updatingconfiguration information of the first endpoint upon completion ofexecuting the change request on the first endpoint; and storing anupdated configuration information of the first endpoint.
 7. Thecomputer-implemented method of claim 1, further comprising: coordinatingan execution process of a plurality of change requests during thescheduled change windows.
 8. A computer program product for performingserver change management, the computer program product comprising acomputer readable storage medium having stored thereon: first programinstructions programmed to receive a change request made by a requester,the requester having an identity corresponding to an authorization, withrespect to server changes, to only request changes for a set ofendpoints associated with an application, the set of endpoints beingwithin an enterprise system having managed endpoints; second programinstructions programmed to identify certain endpoints of the set ofendpoints that will be changed according to the change request, thecertain endpoints being available to the requester according to theauthorization for making the requested change, the certain endpointsincluding a first endpoint; third program instructions programmed toidentify from within a set of possible change types, a subset of changetypes including a first change type that may be performed on the firstendpoint based on a governing policy; fourth program instructionsprogrammed to retrieve a set of resource attributes of the firstendpoint based on the first change type, the set of resource attributesbeing the names and characteristics of the first endpoint; fifth programinstructions programmed to determine a set of change parameters for theset of resource attributes, the set of change parameters beingadjustable values associated with the set of resource attributes; sixthprogram instructions programmed to identify from within a set ofpossible change types, a subset of change types including a first changetype that may be performed on the first endpoint based on a governingpolicy; seventh program instructions programmed to retrieve a set ofresource attributes of the first endpoint based on the first changetype, the set of resource attributes being the names and characteristicsof the first endpoint; eighth program instructions programmed todetermine a set of change parameters for the set of resource attributes,the set of change parameters being adjustable values associated with theset of resource attributes; ninth program instructions programmed toidentify change window requirements for the first change type based onthe set of change parameters; tenth program instructions programmed toevaluate compliance of the set of change parameters with a set ofbusiness policies; eleventh program instructions programmed to determinethat the first change type is a safe change capable of being performedoutside of a change window; twelfth program instructions programmed toexecute the change request on the first endpoint without regard for thechange window; and thirteenth program instructions programmed to returnto the requester an execution result of the change request.
 9. Thecomputer program product of claim 8, further comprising: fourteenthprogram instructions programmed to route the change request to a changeapprover for approving the change request.
 10. The computer programproduct of claim 8, further comprising: fourteenth program instructionsprogrammed to sequence the change request for execution in compliancewith a change freeze period.
 11. The computer program product of claim8, further comprising: fourteenth program instructions programmed todetermine that a set of manual execution steps is required to executethe requested change according to the first change type and the set ofchange parameters for the set of resource attributes fifteenth programinstructions programmed to route the change request to a change executorfor performing the set of manual execution steps; sixteenth programinstructions programmed to, responsive to completion of the set ofmanual execution steps, determine a set of actions to be executed tocomplete the change request; and fifteenth program instructionsprogrammed to execute the set of actions.
 12. The computer programproduct of claim 8, further comprising: fourteenth program instructionsprogrammed to determine that a hypervisor operation is required toexecute the change request when a scope of the change request applies tomore than just the first endpoint within the computer system; andfifteenth program instructions programmed to send a set of instructionsto a hypervisor for the hypervisor operation.
 13. The computer programproduct of claim 8, further comprising: fourteenth program instructionsprogrammed to update configuration information of the first endpointupon completion of executing the change request on the first endpoint;and fifteenth program instructions programmed to store an updatedconfiguration information of the first endpoint.
 14. The computerprogram product of claim 8, further comprising: fourteenth programinstructions programmed to coordinate an execution process of aplurality of change requests during the scheduled change windows.
 15. Acomputer system for performing server change management, the computersystem comprising: a processor(s) set; and a computer readable storagemedium; wherein: the processor set is structured, located, connectedand/or programmed to run program instructions stored on the computerreadable storage medium; and the program instructions include: firstprogram instructions programmed to receive a change request made by arequester, the requester having an identity corresponding to anauthorization, with respect to server changes, to only request changesfor a set of endpoints associated with an application, the set ofendpoints being within an enterprise system having managed endpoints;second program instructions programmed to identify certain endpoints ofthe set of endpoints that will be changed according to the changerequest, the certain endpoints being available to the requesteraccording to the authorization for making the requested change, thecertain endpoints including a first endpoint; third program instructionsprogrammed to identify from within a set of possible change types, asubset of change types including a first change type that may beperformed on the first endpoint based on a governing policy; fourthprogram instructions programmed to retrieve a set of resource attributesof the first endpoint based on the first change type, the set ofresource attributes being the names and characteristics of the firstendpoint; fifth program instructions programmed to determine a set ofchange parameters for the set of resource attributes, the set of changeparameters being adjustable values associated with the set of resourceattributes; sixth program instructions programmed to identify fromwithin a set of possible change types, a subset of change typesincluding a first change type that may be performed on the firstendpoint based on a governing policy; seventh program instructionsprogrammed to retrieve a set of resource attributes of the firstendpoint based on the first change type, the set of resource attributesbeing the names and characteristics of the first endpoint; eighthprogram instructions programmed to determine a set of change parametersfor the set of resource attributes, the set of change parameters beingadjustable values associated with the set of resource attributes; ninthprogram instructions programmed to identify change window requirementsfor the first change type based on the set of change parameters; tenthprogram instructions programmed to evaluate compliance of the set ofchange parameters with a set of business policies; eleventh programinstructions programmed to determine that the first change type is asafe change capable of being performed outside of a change window;twelfth program instructions programmed to execute the change request onthe first endpoint without regard for the change window; and thirteenthprogram instructions programmed to return to the requester an executionresult of the change request.
 16. The computer system of claim 15,further comprising: fourteenth program instructions programmed to routethe change request to a change approver for approving the changerequest.
 17. The computer system of claim 15, further comprising:fourteenth program instructions programmed to sequence the changerequest for execution in compliance with a change freeze period.
 18. Thecomputer system of claim 15, further comprising: fourteenth programinstructions programmed to determine that a set of manual executionsteps is required to execute the requested change according to the firstchange type and the set of change parameters for the set of resourceattributes fifteenth program instructions programmed to route the changerequest to a change executor for performing the set of manual executionsteps; sixteenth program instructions programmed to, responsive tocompletion of the set of manual execution steps, determine a set ofactions to be executed to complete the change request; and fifteenthprogram instructions programmed to execute the set of actions.
 19. Thecomputer system of claim 15, further comprising: fourteenth programinstructions programmed to determine that a hypervisor operation isrequired to execute the change request when a scope of the changerequest applies to more than just the first endpoint within the computersystem; and fifteenth program instructions programmed to send a set ofinstructions to a hypervisor for the hypervisor operation.
 20. Thecomputer system of claim 15, further comprising: fourteenth programinstructions programmed to update configuration information of the firstendpoint upon completion of executing the change request on the firstendpoint; and fifteenth program instructions programmed to store anupdated configuration information of the first endpoint.